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Interface Implementation Services Manager
Empowering healthcare starts with you. At McKesson, whether you work in HR or marketing, finance or public affairs, you're making a difference. You'll spark a chain reaction that results in millions of people getting more from their healthcare.
As the nation's leading healthcare services company, we touch virtually every aspect of healthcare. We empower our customers by delivering vital supplies and solutions. And we empower our employees through a supportive environment where opportunity and responsibility grow. Our exceptional leadership team provides the vision and strategy to advance healthcare, so you can feel confident in our direction and your future. At McKesson, we believe we can empower healthcare. And it all starts with you.
Position Description
As an Interface Implementation Services Manager, you will work closely with the RelayHealth internal project teams to implement RelayHealth applications/solutions in the most effective way to maximize the client investment and meet their business and technical objectives. This position will be part of the Platform Operations team providing end-to-end technical solutions delivery to our customers. This position will be oversee a team of Implementation Specialists in variety of activities including configuration, troubleshooting, testing and training. The position will work closely with Product Management and Operations to understand the evolving platform and it¿s features as well as provide feedback for the product roadmap to make interface implementations and rollouts more streamlined and effective.
Responsibilities
* Responsible for managing team of 6-12 Implementation Specialists in charge of various technical interface projects for multiple customers
* Build and foster high performance solutions delivery team by identifying resources, skill-sets and processes needed to support successful delivery
* Ensure predictable, consistent and high-quality delivery through direct management and overall coordination of project activities
* Develop and maintain strong working relationships with internal and external stakeholders to maximize effectiveness and influence of role
* Works with customers to understand their roadmap, project goals and requirements to propose solutions that meet their needs
* In collaboration with management team, determine staffing plan, roles, skills and allocation of implementation team
* Assists in establishing mechanisms to set and manage expectations and ensure on-going control of service delivery (e.g. kick-off meetings, risk management, technical activities, change control, production monitoring, etc.)
* Helps analyze customer workflows, data flows and technical interface requirements to propose appropriate solutions
* Effectively configure RelayHealth platform to ensure complete value delivery of our solutions within the customer's business workflows
* Ensures configurations completed by team members are in accordance to the published/established standards of the platform
* Accountable for the quality of the technical implementation process and customer satisfaction with services rendered
* Communicate/escalate issues to the appropriate department to promptly and effectively address issues
* Help client-facing project managers with client expectation management during the implementation phase
* Provide mentoring, coaching and growth opportunities to new team members as appropriate
* Contribute to improving existing training, tools and documentation to improve quality of implementations
* Research escalations and customer issues thorough analysis, testing and documentation
Professional Experience & Skills
* Demonstrated prior management experience in relevant domain
* Healthcare experience and/or working knowledge of medical terminology (including HL7 experience)
* Proven ability to manage, coach and mentor individual contributors at various levels in their professional career
* Skilled in interface analysis, interoperability setup & testing of interfaces
* Ability to sense the importance or impact of issues and situations and take appropriate actions
* Ability to work from an organizational perspective as well as independently and as a team manager
* Possess proven aptitude for understanding technical processes with the ability to learn new features in the SaaS platform as well as the client systems and workflows
* Possess excellent listening skills and a commitment to communicating in a clear, concise and timely manner at all times
* Possess exceptional skills in partnering with clients\staff and in developing and maintaining long-term supportive relationships
* Ability to organize time effectively while identifying barriers to progress, proposing solutions and setting priorities
* Ability to be effective as a manager and change agent in a rapidly growing organization
Education
* Bachelor's Degree or equivalent work experience
* Minimum 5-7 years of professional experience in related industry
Physical Requirements
General Office Demands
Benefits & Company Statement
We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.
It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson, you'll join a team of passionate people working together to improve lives and advance healthcare.
At McKesson, we believe we can empower healthcare. And it all starts with you.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers
Agency Statement
No agencies please.
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McKesson
At McKesson, we've been empowering healthcare-and employees-for more than 175 years. As the nation's industry leader, we touch the lives of patients in virtually every aspect of healthcare.
We empower our customers by combining innovation, technology and strong relationships to deliver vital supplies and solutions. Ranked in the top 20 on the FORTUNE 500 with more than $100 billion in annual revenue, we also have the resources to empower our employees. Because at McKesson, we know that empowering healthcare starts with you.