http://mckessonjobs.com/careers/product-support-jobs en
RelayHealth provides solutions that improve clinical communication, accelerate care delivery and drive cash collection. We do all this by connecting patients, providers, pharmacies, payors and financial institutions. We've become a leader in real-time transactions processing. We're also proud of our strong portfolio of transactional businesses. To support quality care improvements and reduced administrative costs across the healthcare industry, we operate as a neutral partner in an open network environment. We offer connectivity and interoperability among all organizations, systems and solutions - because we know that our work results in better healthcare.

Position Description

Responsible for responding to product application support questions from customers regarding the company?s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

Entry level experience

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single RelayHealth employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with RelayHealth, you'll join a team of passionate people working together to improve lives and advance healthcare.

At RelayHealth, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, RelayHealth unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at relayhealth.com

Agency Statement

No agencies please.]]> Sun, 13 May 2012 16:00:00 GMT 2098720-Dubuque-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Position Description

Responsible for responding to product application support questions from customers regarding the company?s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

2+ years product applications support experience

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers.]]> Mon, 07 May 2012 16:00:00 GMT 2412120-Springfield-Product-Support
Healthcare payors and providers consistently turn to McKesson Health Solutions for innovative products and services. Every day, hundreds of organizations from government agencies to hospitals count on us. We partner with the top 25 payor organizations, more than 90 percent of Blue Cross Blue Shield organizations, over 3,000 hospitals and many others - in fact, our solutions touch more than 160 million lives. Our unrivaled clinical integrity, broad product and service offerings and largest client base in the industry mean we're able to collaborate on the most pressing, complex business issues in healthcare. At McKesson Health Solutions, we're working to improve the healthcare system one partner at a time.

Position Description

Position Summary

Responsible for overseeing the staff that supports customers encountering problems using the company¿s software products or solutions. Oversees representatives that are answering customer software application inquiries, primarily through email or telephone. Works closely with the company¿s clients, Product Management, Technology and Client Delivery to identify and troubleshoot new or recurring problems.

Key Responsibilities

1. Supervise day-to-day operations in a technical application support environment, including providing direction to staff, assigning tasks to staff, training staff, monitoring client requests, and administering department/company policies

2. Troubleshoot, test and resolve customer issues while adhering to department and company procedures and standards

3. Provide management reports on a scheduled and as needed basis, including publishing statistics on Customer Support Center performance to keep the customer base informed of service delivery

4. Achieve business objectives and performance goals while ensuring operational efficiencies through planning, continuous monitoring and analysis of the department.

Minimum Job Qualifications:

¿ 2+ years experience in product application support, 2+ years in a supervisory role

-Specialized Knowledge/Skills ¿

¿ Working knowledge of Product Application Support

¿ Working knowledge of the Software Development Lifecycle

¿ Excellent Organizations skills

¿ Excellent written and verbal skills

¿ Experience with Issue Management Systems

¿ Experience with web applications

¿ Experience with querying tools: PL/SQL preferred

¿ Experience with Versioning Control Systems: Subversion preferred

¿ Working knowledge of release and deployment management

¿ Knowledge of Healthcare industry is a plus

Education

BS degree or equivalent experience.

Physical Requirements

Working Conditions:

Environment: In a cubicle office environment.

Physical Requirements: General Office Demands

Work Hours: Normal business hours, Monday through Friday 8:30am to 5:30pm excluding holidays, and on call 24x7 except when on PTO

Travel: This supervisor will be expected to travel to client sites and corporate offices on an as needed basis, but travel will be very limited.

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Health Solutions, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

Agency Statement

No agencies please.]]> Sun, 22 Apr 2012 16:00:00 GMT 2370264-Philadelphia-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Current Need

This is an entry level position

Position Description

Responsible for responding to product application support questions from customers regarding the company?s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

Entry level experience

Additional Knowledge & Skills

The perfect candidate possesses experience in medical office setting or experience with an EHR/EMR solution. He/She has the ability to communicate in a clear, concise and understandable manner. He/She understands the material presented and provides instructions (verbal and written) to users.

Previous experience with Healthcare EDI and the ability to troubleshoot 837 and 835.

Other desirable skills include knowledge of command prompt functions such as directly listing and folder attributes. The ideal candidate demonstrates strong skills in problem analysis, organizational ability and telephone etiquette.

The following are minimum requirements for the position:

¿ Strong interpersonal, communication, organization and follow-through skills

¿ Ability to provide outstanding customer service in the face of stressful situations.

¿ Ability to communicate details and facts to all levels of an organization.

¿ Basic knowledge of Windows Operating Systems such as permission setting and file sharing.

¿ Basic knowledge of troubleshooting network issues such as running ping and tracert command.

¿ Basic knowledge of relational databases.

¿ Ability to work a rotating shift between 8AM-8PM EST.

¿ Ability to participate in rotating 24/7 pager rotation.

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers.

Agency Statement

No agencies please.]]> Sun, 22 Apr 2012 16:00:00 GMT 2370256-Atlanta-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Current Need

This is an entry level position

Position Description

Responsible for responding to product application support questions from customers regarding the company?s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

2+ years product applications support experience

Additional Knowledge & Skills

The perfect candidate possesses experience in medical office setting or experience with an EHR/EMR solution. He/She has the ability to communicate in a clear, concise and understandable manner. He/She understands the material presented and provides instructions (verbal and written) to users.

Previous experience with Healthcare EDI and the ability to troubleshoot 837 and 835.

Other desirable skills include knowledge of command prompt functions such as directly listing and folder attributes. The ideal candidate demonstrates strong skills in problem analysis, organizational ability and telephone etiquette.

The following are minimum requirements for the position:

¿ Strong interpersonal, communication, organization and follow-through skills

¿ Ability to provide outstanding customer service in the face of stressful situations.

¿ Ability to communicate details and facts to all levels of an organization.

¿ Basic knowledge of Windows Operating Systems such as permission setting and file sharing.

¿ Basic knowledge of troubleshooting network issues such as running ping and tracert command.

¿ Basic knowledge of relational databases.

¿ Ability to work a rotating shift between 8AM-8PM EST.

¿ Ability to participate in rotating 24/7 pager rotation.

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers.

Agency Statement

No agencies please.]]> Sun, 22 Apr 2012 16:00:00 GMT 2370247-Atlanta-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Position Description

Responsible for responding to product application support questions from customers regarding the company's software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Position will be located in our offices in Charlotte, NC or Alpharetta, GA.

Minimum Requirements

2+ years product applications support experience

Additional Knowledge & Skills

Position requires:

*Excellent customer service and communication skills

*Ability to thoroughly troubleshoot complex application issues

*Knowledge of Payroll processes/functions and experience with computerized Payroll system.

*Proficient with Microsoft Office suite.

*Ability to work in a team environment.

Knowledge of General Ledger, Accounts Payable, and Microsoft SQL a plus.

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers.

Agency Statement

No agencies please.]]> Wed, 18 Apr 2012 16:00:00 GMT 2373397-Charlotte-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Position Description

Responsible for responding to product application support questions from customers regarding the company's software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Role will be located in our offices in Charlotte, NC or Alpharetta, GA

Minimum Requirements

2+ years product applications support experience

Additional Knowledge & Skills

Position requires:

*Excellent customer service and communication skills

*Ability to thoroughly troubleshoot complex application issues

*Experience with any or all of the following:

-Hospital based Nursing Documentation applications

-Order Management applications.

-Paragon or Horizon clinical/CPOE applications

-Pharmacy applications

-Laboratory or Radiology applications.

*Ability to work in a team environment

Knowledge of Microsoft SQL and Crystal Reports a plus

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers.

Agency Statement

No agencies please.]]> Wed, 18 Apr 2012 16:00:00 GMT 2373391-Charlotte-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Current Need

The Support Quality & Process Analyst ensures that Support processes and procedures reinforce the quality delivery of support services to Paragon customers and are adhered to by Support personnel. The analyst develops, maintains and provides quality assurance assessments of Support Analysts and develops, with assistance of the Paragon Education team, training programs as well as provides individual coaching to remediate issues uncovered with those assessments.

Position Description

Responsible for analyzing business concepts for financial planning and control. Performs technical analysis to determine present and future financial and business performance. Gathers, analyzes, prepares and summarizes recommendations for financial plans, acquisition activity, trended future requirements, operating forecasts, etc. Performs economic research and studies in the areas of rates of return, depreciations, working capital requirements, investment opportunities, investment performance, and impact of governmental requirements.

Minimum Requirements

Previous Quality Assurance, Technical and/or Customer Support Center experience.

Additional Knowledge & Skills

¿ Create and maintain quality assurance program process documentation within support

¿ Monitor and ensure accuracy of support agent¿s work through the defined Quality programs

¿ Maintain proper tracking of coaching performance and scheduling sessions, knowledge collection and management reporting

¿ Review system, call, issue metrics to identify areas for Improvement in Support Delivery and Operation

¿ Develop action plans for setting appropriate expectations and follow up

¿ Provide input into the creation and maintenance of training resources for Support

¿ Design, manage and implement projects for the Customer Support department

¿ Participate in the SCP project

¿ Provide feedback to management on quality issues and for performance management

¿ Actively create and maintain knowledge data

Education

Bachelor and/or College degree (Computer Technical Specialist diploma preferred) or equivalent training and work experience. Six Sigma Green Belt preferred.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

Agency Statement

No agencies please.]]> Tue, 03 Apr 2012 16:00:00 GMT 2321261-Charlotte-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Current Need

Provide software applications support as defined by the Business Requirements of customer. The analyst will as document and modify software specifications throughout the production life cycle. Responsible for responding to product application support questions from customer. Analyzes problems with software application and recommends corrective action.

Responsible for designing, developing, modifying, and evaluating programs for internal functional areas within the Lab Department. Analyzes existing programs or formulates logic for new systems, devises logic procedures, prepares flowcharting, performs coding, and tests/debugs programs. Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance, and system standards. Trains users in conversion and implementation of system.

Position Description

Provide day to day support and maintenance of Horizon Core Clinical applications (Horizon Expert Documentation, Horizon AdminRx, Horizon Health Summary, Horizon Emergency Care, Horizon Physician Portal, Horizon Expert Order, Data Acquisition System, Care Organizer, and Common Application Framework).

- Build and make changes to HED screens.

- Setting up new accounts for employees and students.

- Setting up new HED reports.

- Responsible for making sure reports are being transmitted to HPF from clinical.

- Create and run BOXI reports.

- Write Oracle SQL queries to pull clinical data.

- Bounce clinical applications processes.

- Run downtime HED reports.

- Setting printers in clinical and Linux.

- Maintain web pages that present data and reports to the staff.

- HEC signature repair tools to repair doctors¿ signatures in HEC.

- Analyze clinical applications problem tickets and provide solutions.

- Good understanding of Horizon Clinical Infrastructure.

- Setting up devices/TTYIDs to run clinical applications.

Minimum Requirements

6+ years product applications support experience with one year of Horizon Core Clinicals.

Additional Knowledge & Skills

- Good understanding of Horizon Clinical Infrastructure

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers.]]> Mon, 26 Mar 2012 16:00:00 GMT 2296204-Columbus-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Position Description

Responsible for responding to product application support questions from customers regarding the company's software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

2+ years product applications support experience

Additional Knowledge & Skills

Position requires:

*Excellent customer service and communication skills

*Ability to thoroughly troubleshoot complex application issues

*Experience with any or all of the following:

-Hospital based Nursing Documentation applications

-Order Management applications.

-Paragon or Horizon clinical/CPOE applications

-Pharmacy applications

-Laboratory or Radiology applications.

*Ability to work in a team environment

Knowledge of Microsoft SQL and Crystal Reports a plus

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers.

Agency Statement

No agencies please.]]> Mon, 26 Mar 2012 16:00:00 GMT 2296201-Charlotte-Product-Support
RelayHealth provides solutions that improve clinical communication, accelerate care delivery and drive cash collection. We do all this by connecting patients, providers, pharmacies, payors and financial institutions. We've become a leader in real-time transactions processing. We're also proud of our strong portfolio of transactional businesses. To support quality care improvements and reduced administrative costs across the healthcare industry, we operate as a neutral partner in an open network environment. We offer connectivity and interoperability among all organizations, systems and solutions - because we know that our work results in better healthcare.

Position Description

Responsible for responding to product application support questions from customers regarding the company's software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems. Support ASP web applications both front end application and 270/271 and HL7 data files. Provide emergency support during nonbusiness hours (on a rotating basis).

Minimum Requirements

Experience working with databases. Skill in use of Microsoft Office programs including Word, Outlook, Excel and PowerPoint.

Support ticketing system experience.

Preferred Skills:

EDI transaction knowledge

HealthCare / Information Systems knowledge is a plus.

Education

BS degree or equivalent experience.

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single RelayHealth employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with RelayHealth, you'll join a team of passionate people working together to improve lives and advance healthcare.

At RelayHealth, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, RelayHealth unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at relayhealth.com

Agency Statement

No agencies please.]]> Thu, 08 Mar 2012 14:00:00 GMT 2235257-Cincinnati-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Current Need

The Paragon Systems Product Support Representative provides technical support for the Paragon Hospital Information System.

Schedule will be 4 days a week - 10 hours per day.

Position Description

Responsible for responding to product application support questions from customers regarding the company?s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

2+ years product applications support experience

Additional Knowledge & Skills

*Experience supporting SQL Server 2005/2008r2 in a Windows 2003/2008r2 Server environment

*Experience with Windows Clustering a plus.

*Experience with SANS a plus

*Experience with debugging tools such as windbg, iisdiag, regmon, processor explorer a plus

*Working knowledge of Citrix / Terminal Services a plus

*Working knowledge of Virtualization technologies (Hyper-V, VMWare, etc.) a plus

*Ability to quickly learn new, complex technologies

*Effective verbal and written communication skills

*Ability to prioritize and demonstrate time management skills

*Ability to work effectively with customers in high-pressure situations

*Good interpersonal skills

*Ability to work with a team

*Healthcare industry experience a plus

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers.

Agency Statement

No agencies please.]]> Mon, 05 Mar 2012 14:00:00 GMT 2226461-Charlotte-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Position Description

Responsible for responding to product application support questions from customers regarding the company?s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

Entry level experience

Additional Knowledge & Skills

Position requires:

*Excellent customer service and communication skills

*Ability to thoroughly troubleshoot complex application issues

*Experience with hospital based resource management applications such as OR Mgmt, Resource Scheduling and Materials Management. Knowledge of Paragon or Horizon clinical applications a plus.

*Ability to work in a team environment

Knowledge of Microsoft SQL and Crystal Reports a plus

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers.

Agency Statement

No agencies please.]]> Sun, 04 Mar 2012 14:00:00 GMT 2222024-Charlotte-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Position Description

Responsible for responding to product application support questions from customers regarding the company?s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

2+ years product applications support experience

Additional Knowledge & Skills

Position requires:

*Excellent customer service and communication skills

*Ability to thoroughly troubleshoot complex application issues

*Requires experience with medical records, coding, transcription, health care reporting

*Requires an understanding of relationships among hospital departments; current knowledge of healthcare industry and trends

*Ability to work in a team environment

Knowledge of Microsoft SQL a plus

RHIA certification a plus

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers.

Agency Statement

No agencies please.]]> Sun, 04 Mar 2012 14:00:00 GMT 2222023-Charlotte-Product-Support
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.

Position Description

Responsible for responding to product application support questions from customers regarding the company?s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

2+ years product applications support experience

Additional Knowledge & Skills

Position requires:

*Excellent customer service and communication skills

*Ability to thoroughly troubleshoot complex application issues

*Knowledge of hospital business office environment preferred, experience with business office collections, registration, claims processing, statistical reporting applications

*Ability to work in a team environment

Knowledge of Microsoft SQL and Crystal Reporting writing a plus

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers.

Agency Statement

No agencies please.]]> Sun, 04 Mar 2012 14:00:00 GMT 2222015-Charlotte-Product-Support
Headquartered in Richmond, Virginia, McKesson Medical-Surgical is the leading distributor of medical-surgical supplies, equipment and supply chain solution services. We're also a technological leader in the industry, developing products and services that improve processes and enhance quality and efficiency. We have 25 distribution centers across the country, employing more than 4,000 associates. We stock and distribute over 150,000 products and serve more than 85,000 customers. We're proud to be the only national distributor serving the entire continuum of healthcare. But we're especially proud to be the company our customers and their patients count on for solutions to their healthcare supply management needs.

Current Need

McKesson's Customer Systems department is looking for a highly motivated, detail oriented person to provide support for McKesson's proprietary ordering products - SupplyManager, ScanManager, and Orbits.

Position Description

Responsible for responding to product application support questions from customers regarding the company's software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

Entry level experience

Additional Knowledge & Skills

Looking for individuals with customer service experience and an interest in computer technology. Spanish speaking and being flexible in schedule a plus.

Education

BS degree or equivalent experience.

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Medical-Surgical, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

Agency Statement

No agencies please.]]> Tue, 13 Dec 2011 14:00:00 GMT 2031279-Minneapolis-Product-Support
RelayHealth provides solutions that improve clinical communication, accelerate care delivery and drive cash collection. We do all this by connecting patients, providers, pharmacies, payors and financial institutions. We've become a leader in real-time transactions processing. We're also proud of our strong portfolio of transactional businesses. To support quality care improvements and reduced administrative costs across the healthcare industry, we operate as a neutral partner in an open network environment. We offer connectivity and interoperability among all organizations, systems and solutions - because we know that our work results in better healthcare.

Position Description

Responsible for responding to product application support questions from customers regarding the company software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

4+ years product applications support experience

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single RelayHealth employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with RelayHealth, you'll join a team of passionate people working together to improve lives and advance healthcare.

At RelayHealth, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, RelayHealth unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at relayhealth.com

Agency Statement

No agencies please.]]> Wed, 02 Nov 2011 16:00:00 GMT 1910130-Tulsa-Product-Support
RelayHealth provides solutions that improve clinical communication, accelerate care delivery and drive cash collection. We do all this by connecting patients, providers, pharmacies, payors and financial institutions. We've become a leader in real-time transactions processing. We're also proud of our strong portfolio of transactional businesses. To support quality care improvements and reduced administrative costs across the healthcare industry, we operate as a neutral partner in an open network environment. We offer connectivity and interoperability among all organizations, systems and solutions - because we know that our work results in better healthcare.

Current Need

The ePremis Enrollment Team needs to fill a position that is responsible for researching enrollment issues with customers and payors pertaining to the ePremis and Premis software applications. The candidate will offer payor enrollment support for new implementation and existing maintenance customers for claims, remittance and Medicare Direct Entry products. The position will work closely with implementation, payor audit and transaction support resources. Candidates must have strong customer service and problem solving skills. The candidate must have good organizational skills, a high awareness to detail, and be proficient with MS office products.

This position will analyze payor enrollment issues for both internal and external customers, provide access to RelayHealth¿s website (Collaboration Compass) tools, access software applications to identify problem areas and recommend corrective action. Additional key responsibilities are listed below:

¿ Compose internal and external communications

¿ Manage multiple enrollment implementations projects simultaneously

¿ Provide customer training via webinars

¿ Provide phone support via scheduled hours

Position Description

Responsible for responding to product application support questions from customers regarding the company?s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

Minimum Requirements

Entry level experience

Education

BS degree or equivalent experience.

Physical Requirements

General Office Demands

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single RelayHealth employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with RelayHealth, you'll join a team of passionate people working together to improve lives and advance healthcare.

At RelayHealth, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, RelayHealth unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at relayhealth.com

Agency Statement

No agencies please.]]> Wed, 12 Oct 2011 16:00:00 GMT 1861382-Tulsa-Product-Support