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Customer Support Analyst
Empowering healthcare starts with you. At McKesson, whether you work in HR or marketing, finance or public affairs, you're making a difference. You'll spark a chain reaction that results in millions of people getting more from their healthcare.
As the nation's leading healthcare services company, we touch virtually every aspect of healthcare. We empower our customers by delivering vital supplies and solutions. And we empower our employees through a supportive environment where opportunity and responsibility grow. Our exceptional leadership team provides the vision and strategy to advance healthcare, so you can feel confident in our direction and your future. At McKesson, we believe we can empower healthcare. And it all starts with you.
Current Need
Technical Support Engineer
Position Description
Responsible for providing technical, functional, and coding support to customer's product support teams, field engineers or technicians who are diagnosing, troubleshooting and debugging highly technical or sophisticated software or computer systems. Responds to situations where first-line product support has failed to isolate or fix problems in software. Reports design, reliability and maintenance problems or bugs to software engineering/ design engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly or complex or technical in nature.
Minimum Requirements
Entry level experience providing technical support to product support teams, field engineers and technicians.
Additional Knowledge & Skills
Prefer Bachelors degree in Computer Science, Engineering or Management Information Systems
Excellent analytical and problem solving skills
Experience in the following technologies:J2EE technologies (e.g., JSP, Servlets, JDBC), Java web-based applications; XML, SQL databases, Oracle databases, HTML, CSS and Javascript
Experience with relational databases and querying tools (including PL/SQL)
Experience with Version Control Systems
Knowledge of the Software Development Life Cycle (SDLC)
Detailed oriented with an ability to multi-task
Ability to work in a team-oriented, collaborative environment
Ability to set goals and deliver on commitments
Experience presenting information in a client setting
Excellent written and verbal communication and interpersonal skills
Self motivated with desire for continuous learning
Knowledge of Healthcare Industry is a plus
Education
Bachelors degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems.
Physical Requirements
General Office Demands
Benefits & Company Statement
We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.
It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson, you'll join a team of passionate people working together to improve lives and advance healthcare.
At McKesson, we believe we can empower healthcare. And it all starts with you.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers
Agency Statement
No agencies please.
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McKesson
At McKesson, we've been empowering healthcare-and employees-for more than 175 years. As the nation's industry leader, we touch the lives of patients in virtually every aspect of healthcare.
We empower our customers by combining innovation, technology and strong relationships to deliver vital supplies and solutions. Ranked in the top 20 on the FORTUNE 500 with more than $100 billion in annual revenue, we also have the resources to empower our employees. Because at McKesson, we know that empowering healthcare starts with you.