http://mckessonjobs.com/township-of-cranberry/systems-jobs en
Headquartered in Pittsburgh, Pennsylvania, our team is made up of more than 800 talented people with a single purpose: to reduce healthcare errors and increase savings so that patients get the care they need. We manufacture and market inpatient medication and supply management systems to help hospitals revamp their processes and improve their care. Our innovative bar-coding system ensures accuracy across every stage of healthcare. Throughout the United States and Canada, in hospitals and networks of all sizes, McKesson Automation is reducing errors and saving lives.

Current Need

The Technical Trainer will provide expert product-specific training to external customers and/or employees on features and operation of all McKesson Automation, Inc. (MAI) products.

Position Description

- Deliver high-quality and effective training that adheres to training industry and MAI training standards. Provide special or customized training when required.

- Partner with the Technical Course Development Team to design and develop product documentation and training tools that meet customer and employee needs. Participate in quality assurance audits to ensure that documentation and training tools are accurate and understandable from a user standpoint.

- Gather information from multiple resources to understand the enhancements for each new product release. Transfer content collected from the field and beta tests to the Technical Course Development Team.

- Maintain high levels of customer satisfaction to ensure effectiveness of training. Solicit training satisfaction feedback and implement program changes, as needed. Provide customer feedback and requests for product enhancement received during training to technical product management.

- Training is product-centered with functional alignment. May have to work with all levels of organization.

- Direct and frequent contact with Pharmacy, Nursing, and IT leadership to provide product-specific training.

- Provides guidance to customers on best practices for implementing MAI products.

- Demonstrates good judgment about when to ask for help from senior team members or management about customer issues.

- Identifies customer or internal MAI challenges and proposes possible solutions.

- Collaborates with management and other team members to develop and implement final solutions.

- May provide support and mentoring to less experienced trainers.

Minimum Requirements

- Minimum of 2 years experience in one or more of the following areas: technical or clinical training, healthcare software product implementation and/or support, healthcare IT management, functional healthcare experience, or healthcare IT consulting.

- Working knowledge of MAI products and their workflow in a real-world application preferred, but not required.

Additional Knowledge & Skills

- Working knowledge of software/IT systems

- Working knowledge of technical training

- Working knowledge of healthcare and hospital operations preferred

- Possible relevant functional healthcare certifications (RN, MT, RT, etc.)

- Possible relevant trainer certifications (ASTD, Langevin, or Microsoft trainer certifications, etc.)

- Good training facilitation skills (as measured against MAI Facilitation of Learning competency)

- Use appropriate grammar, vocabulary, pace, and volume

- Convey professional, confident image

- Present information clearly and logically

- Manage time effectively

- Manage an environment that fosters learning and accommodates learners of different styles

- Manage group dynamics and difficult personalities

- Apply adult learning principles

- Previous experience leading classroom training strongly preferred

- Some experience leading online training beneficial, but not required

- Some understanding of instructional design or adult learning theory beneficial, but not required

- Position offers approximately 10-15% overnight national travel

Education

- BA or BS degree or equivalent experience

- Substantial work experience may be substituted for some post-high school education

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

Agency Statement

No agencies please.]]> Thu, 17 May 2012 16:00:00 GMT 2439857-Pennsylvania-Systems
Headquartered in Pittsburgh, Pennsylvania, our team is made up of more than 800 talented people with a single purpose: to reduce healthcare errors and increase savings so that patients get the care they need. We manufacture and market inpatient medication and supply management systems to help hospitals revamp their processes and improve their care. Our innovative bar-coding system ensures accuracy across every stage of healthcare. Throughout the United States and Canada, in hospitals and networks of all sizes, McKesson Automation is reducing errors and saving lives.

Current Need

The candidate will be responsible for designing, developing, modifying, and evaluating programs for internal business systems including ERP, CRM, SFA, eCommerce and Web Portal applications. This position will be involved in the development of business requirements, analysis of existing programs, development and implementation of new functionality, preparation of workflow and dataflow diagrams, unit testing and debugging of code and peer review of application logic for quality purposes. This is a dynamic position that requires an individual with not only solid technical skills, but also an ability to effectively communicate with management, internal customers, and external customers. Also, this position demands an individual with solid business sense, good judgment, and an ability to lead.

Position Description

- Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Work leadership may be provided by assigning work and resolving problems.

- Provide technical leadership and mentoring throughout the requirements, design, build and implementation processes. Ensure compliance with key controls related to change management, user administration and logical security. Work with team to advance the use of new technologies, development tools and methodologies. Participate in hands-on development as part of the team effort.

- Estimate project development and support efforts for the project team and track the deliverables to the project schedule. Ensure that all milestones and required tasks are identified in project schedules. Identify deviations from project scope, functionality, schedule, performance and quality. Manage key decision log for changes to project schedule related to requirements and design. Ensure that all project schedules reflect the project current state for tasks, resources and durations.

- Provide leadership and guidance on complex support problems to ensure resolution to production issues in a timely manner. Coordinate IT support on system development projects and production support issues. Ensure communications to business users for system incidents and outages. Determine work requests for enhancements and bug fixes to be addressed.

- Participate in and support the development of long-term strategic goals for Business Systems in conjunction with end-users and department managers

- Maintain a climate of continuous improvement by proactively identifying opportunities for service improvements and internal efficiencies within Internal Systems. Assist in implementation of Internal Systems department process and system changes to improve overall efficiency.

- Other duties as assigned.

Minimum Requirements

- Minimum five years of experience in Software Development

Additional Knowledge & Skills

- Extensive experience working with Microsoft .NET Development Framework

- Good understanding or working knowledge of VB and/or C# .NET, ASP.NET, Java, MVC, XML, HTML5, CGI, ASP, JQuery, Web Services and other web development technologies

- Knowledge of distributed applications, database interactions, data modeling tools, and internet/web protocols

- Experience working in an Agile SDLC is preferred

- Knowledge of Progress 4GL a plus

Education

- 4-year degree in computer science or related field or equivalent experience

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

Agency Statement

No agencies please.]]> Sun, 13 May 2012 16:00:00 GMT 2424639-Pennsylvania-Systems
Headquartered in Pittsburgh, Pennsylvania, our team is made up of more than 800 talented people with a single purpose: to reduce healthcare errors and increase savings so that patients get the care they need. We manufacture and market inpatient medication and supply management systems to help hospitals revamp their processes and improve their care. Our innovative bar-coding system ensures accuracy across every stage of healthcare. Throughout the United States and Canada, in hospitals and networks of all sizes, McKesson Automation is reducing errors and saving lives.

Current Need

The Upgrades Specialist will be responsible for all installation and technical elements of upgrading Connect-Rx and other MAI products at customer sites. These elements include: delivery of scheduled software/hardware upgrades; provide on-site support for upgrades; troubleshooting hardware/software upgrade issues; analyzing pre-upgrade customer data; communicating issues shared by customers during the upgrade process to appropriate parties - including Software Development, Product Support, and Project Management; follow-up with customers for a defined period following the upgrades; participate in beta upgrade process; communicate the upgrade process to the customer to ensure an understanding of new release functionality; transferring files and applying hot fixes to sites as requested by the Application Release Manager; electronically documenting software versions. The Upgrades Specialist will work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.

Position Description

- Must travel to customer sites approximately 70% of work time.

- Coordinate hardware/software upgrades with customer sites and project management according to priorities set by Application Release Manager.

- Implement hardware/software upgrades, both remotely and on-site at customer facilities. Meet all upgrade downtime requirements.

- Perform various installation/configuration tasks for PC and server replacement/upgrades, including hard drive replacements, memory upgrades, peripheral device replacements, etc.

- Manage multiple upgrade projects concurrently.

- Provide direction and guidance to secondary upgrade resources used to assist with on-site upgrade deployment.

- Coordinate distribution of software, release notes, project plans and associated product documentation for system-wide software upgrades.

- Troubleshoot level one pre- and post-upgrade challenges including product troubleshooting, verification of software registry, review of appropriate installation files and database logins.

- Troubleshoot computer networking challenges, including active directory and domain administration.

- Execute pre-defined database scripts and interpret results for appropriate action.

- Develop repeatable upgrade deployment processes to support new software releases and related team needs.

- Document software versions as upgrades occur and challenges encountered in the upgrade process.

- Demonstrates the McKesson ICARE Shared Principles.

- Must be fiscally responsible for all business related expenses and able to obtain and maintain a corporate issued credit card.

Additional Knowledge & Skills

- Working knowledge of Microsoft Windows NT, 2000, 2003, 2008, XP, and 7 operating systems.

- Working knowledge of computer networks (TCP/IP) and ability to troubleshoot network-related issues.

- Detailed knowledge of computer databases. Microsoft SQL Server 2000/2008 experience preferred.

- Demonstrated Project Management skills and the ability to manage multiple and complex tasks.

- Exceptional Customer Service skills.

- Ability to communicate effectively with all levels of technology managers and users.

Education

Bachelor's Degree in Computer Science or related preferred, along with 2 years of related experience with an emphasis on managing projects or complex tasks. Associates Degree and significant (4 years) related work experience will be considered.

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

Agency Statement

No agencies please.]]> Tue, 24 Apr 2012 16:00:00 GMT 2377505-Pennsylvania-Systems
Headquartered in Pittsburgh, Pennsylvania, our team is made up of more than 800 talented people with a single purpose: to reduce healthcare errors and increase savings so that patients get the care they need. We manufacture and market inpatient medication and supply management systems to help hospitals revamp their processes and improve their care. Our innovative bar-coding system ensures accuracy across every stage of healthcare. Throughout the United States and Canada, in hospitals and networks of all sizes, McKesson Automation is reducing errors and saving lives.

Current Need

The Customer Support Analyst is responsible for providing technical support to our customers and MAH staff on all MAH products. They are responsible for troubleshooting and resolving issues related to mechanical failures, computer hardware failures, software failures, network problems and user issues. The ability to determine the root cause of problems requires mechanical, hardware and software knowledge. The analyst must exercise independent judgment to determine the source of the problem and the most appropriate way to resolve. MAH products are in mission critical areas of the hospital. Therefore decisions must be made to assure maximum "uptime" for the equipment.

Position Description

- Answer incoming support requests from internal/external sources to maintain acceptable service levels.

- Monitor the incoming call queue to maintain established service levels.

- Troubleshoot and resolve software, hardware, network, and database issues with all supported versions of MAH products. This involves dialing into customer sites to perform tasks such as (but not limited to): analyzing the performance of the client system and database; reviewing scheduled tasks; and executing various scripts as necessary based on problems encountered.

- Properly document all customer interactions and troubleshooting actions into the department's case tracking system. Utilize prioritization and time management skills. Manage open calls to ensure appropriate resolution time.

- Utilize the department's knowledge base to determine proper troubleshooting course of action.

- Consult with Customer Support Specialists to develop resolutions to software and hardware problems as needed.

- Perform Customer Support Specialist duties when needed in order to maintain proper service levels.

- Proactively identify trends at customer sites with respect to hardware and software that can lead to problems.

- Position requires shift work to provide support on a 24/7 schedule.

- Practice professional telephone etiquette.

- Other duties as assigned.

- Demonstrate the ICARE shared principles. ICARE is Integrity, Customer-First, Accountability, Respect, and Excellence. These core values are utilized throughout all levels of the organization.

Minimum Requirements

- Minimum of one year related experience, preferably in a customer service environment.

- Minimum of one year experience working with a relational database and/or robotics or electronics experience preferred.

- This is an afternoon shift. Days will rotate; shift times will be steady.

Additional Knowledge & Skills

- Windows NT/2000/2003 Server, Windows NT/2000/2003/XP Workstation, Microsoft SQL.

Education

- Associate's degree in Technology or a related field preferred. Equivalent experience may be substituted for a degree

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

Agency Statement

No agencies please.]]> Wed, 04 Apr 2012 16:00:00 GMT 2325289-Pennsylvania-Systems
Headquartered in Pittsburgh, Pennsylvania, our team is made up of more than 800 talented people with a single purpose: to reduce healthcare errors and increase savings so that patients get the care they need. We manufacture and market inpatient medication and supply management systems to help hospitals revamp their processes and improve their care. Our innovative bar-coding system ensures accuracy across every stage of healthcare. Throughout the United States and Canada, in hospitals and networks of all sizes, McKesson Automation is reducing errors and saving lives.

Current Need

The Upgrade Project Manager will support the Application Release Management team and will be responsible for the implementation of a comprehensive and repeatable upgrade methodology via a concentrated focus on upgrade planning, delivery, and post-upgrade customer support. These activities cross the entire McKesson Automation product line and multiple software release versions. The position will coordinate all MAI upgrade team resources to ensure a successful implementation of the upgrade and to also manage the customer through all key project milestones. The position will ensure that the customer has been effectively communicated with during the pre-upgrade planning process and in preparation of upgrade go-live deployment - this includes extensive pre-upgrade analysis of the customer site¿s product mix, hardware, software, hospital workflow configuration and other related areas that could impact upgrade delivery. The Upgrade Project Manager will be responsible to ensure a problem-free delivery of the upgrade, by providing a proper level of go-live support and escalation of post-upgrade issues. They will also minimize decisions between MAI and the customer that would lead to additional costs and serious delays in overall schedules. This position is responsible to constantly monitor any changes that affect the analysis or delivery processes of the upgrade and to communicate these changes to the customer and throughout the ARM department.

Position Description

- Provide comprehensive project management services and leadership necessary to plan and execute an upgrade deployment strategy for McKesson Automation hardware/software releases.

- Achieve high levels of customer satisfaction through personal and team performance.

- Facilitate cross-product upgrade issue resolution for all McKesson Automation product lines.

- Work with Account Executives on product and service support issues.

- Coordinate between the customer and the ARM team all requirements necessary for the planning, deployment, and support of the upgrade based upon customer product mix and pre-defined upgrade sales contract.

- Evaluate all components of the upgrade scope of work and define the appropriate action plan.

- Engage the customer to define upgrade project plans and associated product downtime schedule.

- Engage the customer to determine which new product release features will be implemented.

- Assist the customer with pre-upgrade testing activities related to validation of current workflow processes in the new upgrade release version. Validate customer participation in all applicable upgrade training classes.

- Define and communicate upgrade project scope of work and related schedules for internal ARM departmental employees responsible for on-site and remote delivery of upgrade services.

- Ensure pre-upgrade customer product workflow is maintained / re-established during a stabilization period immediately following the upgrade go-live.

- Document challenges encountered in the upgrade process and define the appropriate action plans to prevent their recurrence. Provide best practice recommendations and share lessons learned.

- Define and maintain all aspects of a repeatable upgrade methodology. Work with appropriate internal teams to provide feedback on the upgrade process, resolution of post-upgrade issues, and technical limitations/improvements, software bugs, enhancements, etc.

- Develop and facilitate post-upgrade customer surveys and related metrics.

- Demonstrates the ICARE Shared Principles.

- Must be fiscally responsible for all business related expenses and able to obtain and maintain a corporate issued credit card.

- May require up to 25% travel to customer sites for kick-off, upgrade planning, and/or post-upgrade support activities.

Minimum Requirements

- Minimum of 5 years proven project management experience.

- Specific knowledge of McKesson Automation product offerings, services, release functionality and customer base required.

Additional Knowledge & Skills

- Demonstrated Project Management skills with a focus on customer management, process development, independent decision making, and a spirit of constant improvement.

- Exceptional customer communication, negotiating, and conflict/complaint skills.

- Working knowledge of computer networks, Microsoft operating systems, and computer databases.

Education

- Bachelor's degree or equivalent. Masters or related advanced degree preferred.

- Preferred experience includes a demonstrated emphasis on effective management of projects that include multiple / complex tasks.

Certifications/Licensure

- PMP certification preferred.

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

Agency Statement

No agencies please.]]> Sun, 01 Apr 2012 16:00:00 GMT 2362818-Pennsylvania-Systems
Headquartered in Pittsburgh, Pennsylvania, our team is made up of more than 800 talented people with a single purpose: to reduce healthcare errors and increase savings so that patients get the care they need. We manufacture and market inpatient medication and supply management systems to help hospitals revamp their processes and improve their care. Our innovative bar-coding system ensures accuracy across every stage of healthcare. Throughout the United States and Canada, in hospitals and networks of all sizes, McKesson Automation is reducing errors and saving lives.

Current Need

The Manager, Centralized Installations will manage and coordinate resources required to provide timely on-site installation of McKesson Centralized Pharmacy products.

Position Description

- Coordinates day-to-day service activities of installation team staff, including slot scheduling.

- Recruits qualified candidates to meet staffing requirements.

- Monitors and controls product shipments to ensure timely delivery to meet contractual obligations.

- Ensures customers are prepared to begin the installation process.

- Provides training and technical support to installations team staff on more complex problems.

- Coordinates with project management, manufacturing, engineering, field service and other groups.

- Provides and reports installation performance metrics to the Director of Customer Support.

- Communicates regularly with customers throughout the installation process to monitor customer satisfaction.

- Tracks and evaluates performance of installation staff, providing annual reviews.

- Maintain fiscal responsibility for business expenses associated with Company issued credit card.

- Ensures employees adhere to all safety policies and practices.

- Other duties as assigned.

Minimum Requirements

- Minimum of two years of management experience including people management preferred.

- Ten years experience working with electromechanical devices, PCs and networks.

Additional Knowledge & Skills

- Technical Knowledge of Installation of automation equipment that includes pneumatic controls, digital electro-mechanical servo controls, solenoid valves, PC interface controls and mechanical drive stations.

- Basic computing including Microsoft Office products.

- Basic electrical, electronic and mechanical troubleshooting knowledge.

- Exceptional customer service skills.

- Excellent verbal and written communications skills.

Education

- Bachelor of Science Degree. Associates Degree in technology coupled with significant work experience may be substituted for some formal post-high school educational requirements.

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

Agency Statement

No agencies please.]]> Sun, 01 Apr 2012 16:00:00 GMT 2313685-Pennsylvania-Systems
Headquartered in Pittsburgh, Pennsylvania, our team is made up of more than 800 talented people with a single purpose: to reduce healthcare errors and increase savings so that patients get the care they need. We manufacture and market inpatient medication and supply management systems to help hospitals revamp their processes and improve their care. Our innovative bar-coding system ensures accuracy across every stage of healthcare. Throughout the United States and Canada, in hospitals and networks of all sizes, McKesson Automation is reducing errors and saving lives.

Current Need

The candidate will be responsible for the administration, planning, and successful operation of mission critical 24x7x365 computer systems. This is a dynamic position that requires an individual with not only solid technical skills, but also an ability to effectively communicate with management, internal customers, and external customers. Also, this position demands an individual with solid business sense, good judgment, and an ability to lead.

Position Description

- Implements hardware and software solutions, including new acquisitions and upgrades.

- Performs project planning, estimations of task level details, updates to plan, and managing to plan for up to medium sized projects. Updates project plans to meet evolving needs. Manages competing priorities.

- Communicates technical information to both technical and non-technical personnel. Knows when to communicate project issues and progress.

- Performs installations, upgrades, backups, and changes of software and hardware applications.

- Installs, configures, and troubleshoots workstations, and servers in a heterogeneous environment. Maintains password security, data integrity, and file system security.

- Change management and control for systems and equipment. Maintains system documentation including network and system diagrams. Performs systems changes according to industry standard change management practices.

- May determine methods and practices on moderate problems, and methods and procedures on new assignments.

- May be expected to develop and implement processes to improve quality and increase efficiency. Ensures that project deliverables are transitioned into day-to-day practices.

- Develops documentation including end-user documentation, installation instructions, network and system design documents, system & programming documentation, and test plans.

- Ensures that systems meet business continuity and disaster recovery requirements.

- Must be accountable and responsible for working on business critical applications and systems that operate 24/7/365.

- Perform troubleshooting in the identification and resolution of applicable problems relating to servers, operating systems, applications software, and basic network communications. Identifies root causes of highly complex problems; recommends and implements solutions.

- Troubleshoots software and hardware failures and identifies system problems.

- Issue logging, tracking, analysis, reporting and management. Maintains records on repairs, down time, changes and updates.

- Trains users and other staff in the use of technology and systems.

- Other duties as assigned.

Minimum Requirements

- 4+ years of experience in network systems administration, support, or related field.

Additional Knowledge & Skills

- Knowledge of Windows Active Directory and OS administration required

- Knowledge of virtualization and SAN technology preferred; NetApp, EqualLogic, and VMware preferred

- Demonstrate ICARE Shared Principals

- Self-directed team member. Results oriented and takes ownership for work results.

Education

- 4-year degree in computer science or related field or equivalent experience

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

Agency Statement

No agencies please.]]> Sun, 01 Apr 2012 16:00:00 GMT 2313680-Pennsylvania-Systems
Headquartered in Pittsburgh, Pennsylvania, our team is made up of more than 800 talented people with a single purpose: to reduce healthcare errors and increase savings so that patients get the care they need. We manufacture and market inpatient medication and supply management systems to help hospitals revamp their processes and improve their care. Our innovative bar-coding system ensures accuracy across every stage of healthcare. Throughout the United States and Canada, in hospitals and networks of all sizes, McKesson Automation is reducing errors and saving lives.

Current Need

The Upgrades Specialist will be responsible for all installation and technical elements of upgrading Connect-Rx and other MAI products at customer sites. These elements include: delivery of scheduled software/hardware upgrades; provide on-site support for upgrades; troubleshooting hardware/software upgrade issues; analyzing pre-upgrade customer data; communicating issues shared by customers during the upgrade process to appropriate parties - including Software Development, Product Support, and Project Management; follow-up with customers for a defined period following the upgrades; participate in beta upgrade process; communicate the upgrade process to the customer to ensure an understanding of new release functionality; transferring files and applying hot fixes to sites as requested by the Application Release Manager; electronically documenting software versions. The Upgrades Specialist will work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.

Minimum Requirements

- Must travel to customer sites approximately 70% of work time.

- Coordinate hardware/software upgrades with customer sites and project management according to priorities set by Application Release Manager.

- Implement hardware/software upgrades, both remotely and on-site at customer facilities. Meet all upgrade downtime requirements.

- Perform various installation/configuration tasks for PC and server replacement/upgrades, including hard drive replacements, memory upgrades, peripheral device replacements, etc.

- Manage multiple upgrade projects concurrently.

- Provide direction and guidance to secondary upgrade resources used to assist with on-site upgrade deployment.

- Coordinate distribution of software, release notes, project plans and associated product documentation for system-wide software upgrades.

- Troubleshoot level one pre- and post-upgrade challenges including product troubleshooting, verification of software registry, review of appropriate installation files and database logins.

- Troubleshoot computer networking challenges, including active directory and domain administration.

- Execute pre-defined database scripts and interpret results for appropriate action.

- Develop repeatable upgrade deployment processes to support new software releases and related team needs.

- Document software versions as upgrades occur and challenges encountered in the upgrade process.

- Demonstrates the McKesson ICARE Shared Principles.

- Must be fiscally responsible for all business related expenses and able to obtain and maintain a corporate issued credit card.

Additional Knowledge & Skills

- Working knowledge of Microsoft Windows NT, 2000, 2003, 2008, XP, and 7 operating systems.

- Working knowledge of computer networks (TCP/IP) and ability to troubleshoot network-related issues.

- Detailed knowledge of computer databases. Microsoft SQL Server 2000/2008 experience preferred.

- Demonstrated Project Management skills and the ability to manage multiple and complex tasks.

- Exceptional Customer Service skills.

- Ability to communicate effectively with all levels of technology managers and users.

Education

Bachelor's Degree in Computer Science or related preferred, along with 2 years of related experience with an emphasis on managing projects or complex tasks. Associates Degree and significant (4 years) related work experience will be considered.

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers

Agency Statement

No agencies please.]]> Wed, 21 Mar 2012 16:00:00 GMT 2284614-Pennsylvania-Systems